OUR POLICY

What To Expect At Your Appointment

• A consultation to determine your desired look
• Eye patch and tape placed to protect lower lashes
• Relaxing application process (1hr-1hr 30mins for full sets)
• No pain — many clients nap during their appointment
•  Immediate, beautiful results

Avoid caffeine beforehand if you’re sensitive, as it may cause eye fluttering.

Aftercare Instructions

Proper aftercare ensures longer-lasting lashes:

• Avoid water, steam, and sweating for 24 hours after application
• Do not rub or pull your lashes
• Avoid oil-based makeup or cleansers
• Clean lashes gently with a lash-safe cleanser
• Brush daily with a clean brush
• Sleep on your back if possible
• Schedule refills every 2–3 weeks

• Removal: Should be done professionally to avoid lash damage.

Refill

For any refills we give 2 days grace period after your last appointment date.

1 week Refill- 9 days

2 week Refills- 16 days

3 week Refills- 23 days

Fix 

Any corrections or fixes are available only within 2 days (48 hours) of the original lash appointment date. To ensure we can assess and resolve the concern effectively, we require clients to notify us of the issue as soon as it is noticed and prior to arriving for any adjustment. Please also send clear photos of the affected area (for example, close-up images in good lighting from multiple angles) so we can better understand what is happening-such as unevenness, premature shedding, twisting, lifting, or irritation-and prepare the most appropriate solution. Providing this information in advance helps us address the matter efficiently and handle the issue to the best of our ability.

Grace Period

We extend a 15-minute grace period to all clients as a courtesy and to accommodate minor delays that can occur in day-to-day schedules. While we make every effort to arrive and begin appointments on time, unforeseen circumstances-such as traffic congestion, weather conditions, or unavoidable scheduling overruns-may occasionally cause delays. In those situations, we respectfully ask clients to extend the same 15-minute grace period to us, as this mutual flexibility helps us maintain a smooth schedule and provide consistent service to everyone throughout the day. Please note that the only exception to this policy is our final appointment of the day, scheduled at 7:00 PM; because our team must adhere to end-of-day closing procedures and staff availability, we are unable to offer a grace period for that last time slot.

Cancellation Policy

Clients are required to cancel or reschedule at least 12 hours prior to their scheduled appointment time. Cancellations or changes made within 12 hours of the appointment, as well as no-shows, will incur a $20 late cancellation/rescheduling fee. To secure your booking and to ensure a smooth check-in process, a valid payment method is required at the time the appointment is scheduled and may be used to process any applicable fees in accordance with this policy.

No Refund

We do not offer refunds. However, we are committed to making things right by correcting any mistakes and rebuilding trust. Our goal is for every client to be happy and satisfied, and we will do our best to deliver the results clients want and expect. Client satisfaction is extremely important to us, as is providing the highest-quality outcomes. We also value genuine feedback and always want to understand what went wrong so we can resolve issues through fixes and improvements rather than issuing a refund and dismissing the concern.